The actual purchaser or retail lessee may return an eligible pre-owned vehicle, within the first three days of purchase (with the day of purchase as the first day) for any reason, if not completely satisfied with the purchase/lease. The purchaser will receive a refund if returning the vehicle under the 3-day money back guarantee.
The actual purchaser or retail lessee may trade in an eligible pre-owned vehicle, within 30 days of purchase (with the day of purchase as the first day) or 1000 miles (whichever comes first) for any reason, if not completely satisfied with the purchase/lease. If the purchaser chooses to trade this vehicle back into Signature Automotive Group, for another pre-owned or new vehicle, the purchaser will receive credit for the full purchase price including the following amounts paid towards the original pre-owned vehicle returned:
§ The down payment
§ The "agreed upon trade-in value" if trade-in occurred
§ Any amounts paid toward the principle balance / capitalized cost of the finance agreement
If the purchase price of the vehicle being traded in for is less than the purchase price of the vehicle being returned, the purchaser will receive credit for the difference. If the purchase price of the vehicle being traded in for is more, the purchaser will pay the difference. Any changes or modifications in finance or lease agreements resulting from these transactions are subject to the approval of the funding source
All pre-owned vehicles (subject to the exclusions below) are eligible for the 3 day money back guarantee, if returned within the first three calendar days (including the day of purchase as the first day) or 150 miles of delivery. All pre-owned vehicles are eligible to be traded within the first 30 calendar days (including the day of purchase as the first day) or 1,000 miles after delivery (subject to the exclusions below). The vehicle must be returned to the General Manager of Signature Automotive Group in the exact condition that it was delivered to the customer, without any damage or excessive wear and tear (see vehicle inspection below).
§ Certain high performance and / luxury vehicles and Fleet vehicles.
§ Vehicles used for livery, taxi or delivery services or any commercial use.
§ Customers or family members of customers who have previously returned vehicles under these programs.
§ Vehicles acquired in exchange under these programs.
§ Vehicles that have had any after-market accessories installed by anyone including Signature Automotive Group.
§ All new vehicle purchases.
§ Any vehicle not sold as a “Signature Select” pre-owned vehicle.
Vehicles must be returned to the General Manager of Signature Automotive Group in the original condition by the original purchaser and be accompanied by all original documentation, registration, license and delivery paperwork. Signature Automotive Group WILL NOT refund tax, title, registration, dealer documentation and or license fees. However, the customer may be eligible for abatements from the state for some of these costs depending on circumstances. Customer must pay any interest and principle balances and/or any other amounts due in order to provide a free and clear title of the vehicle to Signature Automotive Group. Vehicle insurance, life insurance, disability insurance and/or any related expenses are all separate transactions from the vehicle purchase or lease transaction and are the sole responsibility of the customer.
Any vehicle returned under this program, will be inspected by the General Manager of Signature Automotive Group. The vehicle will be inspected for eligibility, damage and excessive wear and tear. If it is determined that a non-warranty repair has been performed or is necessary and equals $300 or greater, the vehicle is not eligible to be returned. If this repair amount is less than $300, the damage repair estimate will be deducted from the refund or credit amount due.
Valuation Of "Trade In" Vehicle:
If the customer traded a vehicle as part of the used vehicle purchase or lease transaction the Agreed Upon Trade In or Actual Cash Value will be used in determining the refund value to be applied to the refund or another Signature Automotive Group vehicle.